Live Chat Software Market is estimated to be 1562.6 Million by 2030 with a CAGR of 7.7% during the forecasted period.
The global live chat software market
accounted for US$ 799.4 Million in 2018 and is estimated to be 1562.6 Million
by 2030 and is anticipated to register a CAGR of 7.7%. The report. "Global Live Chat Software Market, By Product
Type (Informational Live Chat Systems, Sales Live Chat Systems, and Customer
Service Live Chat Systems), By End-user (Telecommunication and IT, Retail,
BFSI, Travel and Hospitality, Manufacturing, Healthcare, and Others), and By
Region (North America, Europe, Asia Pacific, Latin America, and Middle East
& Africa) - Trends, Analysis and Forecast till 2030”.
Key Highlights:
·
On
February 2018, LogMeIn, Inc. declared that it has entered into a definitive
agreement to acquire Jive Communications, an innovative provider of
cloud-based phone systems and Unified Communications services and one of the
fastest growing players in the Unified Communications-as-a-Service (UCaaS)
space. This deal will accelerate LogMeIn’s overall Unified Communications and
Collaboration (UCC) strategy and strengthen LogMeIn’s popular collaboration
portfolio, bringing together LogMeIn’s market-leading offerings like
GoToWebinar, GoToMeeting, OpenVoice, and join.me with Jive’s innovative and
award-winning UC products.
Analyst View:
End users highly utilizes live chat software, which incorporates
flawlessly with their existing e-commerce, help desk, and CRM systems.
Additionally, these software offers various features such as preference
settings for chat windows and reminders, archive, share discussions, and
reporting tools has augmented its popularity among several industry verticals.
Several key players integrate their customer relationship
management tool with live chat software to expand user experience for existing
customers and potential leads. This tool helps customers to boost satisfaction
and develop retention rates by saving organizations money and protecting its
customer base.
Live chat software provides number of advantages such as increased
average order value, improved website experience, and better understanding of
customer needs over other customer support options drives the growth of the
market.
Browse 60 market data tables* and
35 figures* through 140 slides and in-depth TOC on “Global Live Chat Software Market”, By Product Type (Informational Live Chat Systems,
Sales Live Chat Systems, and Customer Service Live Chat Systems), By End-user
(Telecommunication and IT, Retail, BFSI, Travel and Hospitality, Manufacturing,
Healthcare, and Others), and By Region (North America, Europe, Asia
Pacific, Latin America, and Middle East & Africa) - Trends, Analysis and
Forecast till 2030
Key Market Insights from the
report:
The global live chat software market
accounted for US$ 799.4 Million in 2018 and is estimated to be 1562.6 Million
by 2030 and is anticipated to register a CAGR of 7.7%. The market report has
been segmented on the basis of product type, end-user, and region.
·
By product
type, the global live chat software
market is segmented into informational live chat systems, sales live chat
systems, and customer service live chat systems.
·
By end-user, the target market is segmented into
telecommunication and IT, retail, BFSI, travel and hospitality, manufacturing,
healthcare, and others.
·
By
region, North America led the global market in 2017, and is projected to
continue its dominance over the forecast period, due to rise in demand for live
chat software from number of industries to offer real time communication
Moreover, Asia-Pacific is projected to rise at the highest CAGR in the coming
years.
To know the upcoming trends and insights prevalent in this market,
click the link below:
https://www.prophecymarketinsights.com/market_insight/Global-Live-Chat-Software-Market-4272
Competitive Landscape:
The prominent player operating in the global live
chat software market includes LogMeIn, Inc., Livechat, Inc., LivePerson,
Inc., Freshdesk, Inc., Zendesk, SnapEngage, Kayako, Inc., Olark, Woopra, Inc.,
and Provide Support LLC.
The market provides detailed information
regarding industrial base, productivity, strengths, manufacturers, and recent
trends which will help companies enlarge the businesses and promote financial
growth. Furthermore, the report exhibits dynamic factors including segments,
sub-segments, regional marketplaces, competition, dominant key players, and
market forecasts. In addition, the market includes recent collaborations, mergers,
acquisitions, and partnerships along with regulatory framework across different
regions impacting the market trajectory. Recent technological advances and
innovations influencing the global market are included into the report.
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